FAQ

Below might be answers to some of your questions:

  • What are my payment options?

    You will have the option of completing your payment using either PayFast or PayPal depending on what your preference is.

  • How do I cancel my newsletter subscription?

    Click on the unsubscribe link at the bottom of the newsletter.

  • Can I place an order by phone?

    You are more than welcome to contact me and I will assist with placing an online order. Due to PayFast system.

  • How safe is it to order online?

    PayFast is developed with the same demands on security and performance as websites used for banking services and share trading. Your account login, personal details, and all money transactions are secured using Secure Socket Layer (SSL) technology with high security 256 bit encryption.

  • How do I place my order?

    Once you have finished adding items to your shopping basket, and are ready to complete your transaction, click on the checkout button. You will then have the option to either create an account for future use or proceed to payment without creating an account.

  • What happens if I don't have a PayFast account, how can I pay?

    You do not need to have a PayFast account in order to process your order. PayFast accepts all major credit and debit cards as well as instant EFT.

  • Can I pay via credit card?

    You can pay via Credit Card using PayFast

  • How does PayFast work?

    When a buyer clicks to pay, they get to choose their preferred payment method and securely completes the transaction on PayFast's servers.

  • What is your return / exchange policy?

    We want you to be completely satisfied with your purchase. If for any reason you would like return your purchase, you may do so within 14 days of purchase in its original packaging. We will gladly issue a refund, once goods are received in good order. If returned after 14 days we will issue you a voucher to redeem on Kulea Mama. Shipping costs are unfortunately not refundable.

  • What is your jewelry made from?

    Our jewellery is made from 100% BPA free, food grade silicone.

If not, please click below to contact us